💰 REFUND POLICY

30-Day Money-Back Guarantee

Effective Date: June 25, 2025
Last Updated: June 25, 2025

🛡️ 30-DAY MONEY-BACK GUARANTEE

We stand behind the quality of Range Hunter Pro with a comprehensive 30-day refund policy. If you're not satisfied with our system, we'll refund your purchase - no questions asked.

Our Refund Commitment

At Range Hunter Pro, we're confident in the quality and transparency of our trading system. Our 30-day money-back guarantee demonstrates our commitment to customer satisfaction and our confidence in our institutional-grade validation data.

✅ What We Guarantee

We guarantee that Range Hunter Pro performs exactly as documented in our validation data. This is a quality guarantee, not a profit guarantee. Our refund policy covers:

  • System functionality matches documentation
  • Complete and accurate backtesting data
  • Professional customer support
  • Transparent methodology and validation

This refund policy is designed to give you confidence in your purchase while protecting both your interests and ours.

1. REFUND ELIGIBILITY

1.1 30-Day Window

⏰ Time Limit

Refund requests must be submitted within 30 calendar days of your original purchase date. This period begins from the date of purchase confirmation, not from download or first use.

1.2 Eligible Reasons for Refund

We will process refunds for the following reasons:

Refund Reason Requirements Processing Time
System Quality Issues Documented technical problems with the system 3-5 business days
Validation Data Inaccuracy Proof of discrepancies in our published data 5-7 business days
Platform Compatibility System doesn't work with supported platforms 3-5 business days
Documentation Quality Missing or incomplete documentation 3-5 business days
General Dissatisfaction Any reason within 30-day period 5-10 business days

1.3 Customer Requirements

To be eligible for a refund, you must:

  • Submit your request within the 30-day window
  • Provide your original order number or receipt (or payment wallet address)
  • Use the email address associated with your purchase
  • Agree to delete all copies of the system upon refund
  • Provide reasonable explanation for the refund request

2. REFUND EXCLUSIONS

2.1 Trading Performance

🚫 No Refunds for Trading Losses

We do NOT provide refunds based on trading performance or losses. This includes:

  • Poor trading results or losses incurred
  • System not meeting profit expectations
  • Unfavorable market conditions affecting performance
  • User error in implementing the system
  • Broker-related execution issues

2.2 Other Exclusions

Refunds will NOT be provided for:

  • Requests after 30 days: No exceptions to the time limit
  • Partial refunds: Only full refunds are available
  • Multiple purchases: Each purchase has its own 30-day window
  • Third-party costs: VPS, broker fees, or other related expenses
  • Change of mind after 30 days: Time limit is strictly enforced

2.3 Fraudulent Requests

⚠️ Anti-Fraud Measures

We reserve the right to deny refunds for:

  • Suspected fraudulent activity
  • Chargeback attempts before contacting us
  • Multiple refund requests for the same product
  • Failure to comply with deletion requirements

3. REFUND PROCESS

3.1 How to Request a Refund

📧 Refund Request Steps

Follow these simple steps to request your refund:

1Email Us
Send an email to [email protected] with "Refund Request" in the subject line. Include your order number and reason for the refund.
2Provide Information
Include your full name, email address used for purchase, order number, and a brief explanation of why you're requesting a refund.
3Confirmation
We'll respond within 24-48 hours to confirm receipt of your request and provide any additional instructions if needed.
4Review Process
Our team will review your request and verify your purchase details. This typically takes 1-3 business days.
5Refund Processing
Once approved, your refund will be processed to your original payment method within 5-10 business days.

3.2 Required Information

To process your refund quickly, please include:

  • Order Number: Found in your purchase confirmation email
  • Email Address: The email used for the original purchase
  • Full Name: As it appears on the purchase
  • Reason: Brief explanation for the refund request
  • Purchase Date: When you bought the system

3.3 Processing Timeline

Step Timeline Description
Initial Response 24-48 hours Confirmation of refund request receipt
Review Process 1-3 business days Verification of purchase and eligibility
Approval Notification 3-5 business days Decision communicated to customer
Refund Processing 5-10 business days Money returned to original payment method

4. PAYMENT METHOD & PROCESSING

4.1 Refund Methods

💳 Original Payment Method

All refunds are processed to your original payment method. We cannot process refunds to different cards or accounts for security reasons.

4.2 Processing Times by Payment Type

Payment Method Processing Time Additional Notes
Credit Card 5-10 business days May take 1-2 billing cycles to appear
Debit Card 5-10 business days Faster than credit cards typically
PayPal 3-5 business days Fastest refund method
Bank Transfer 7-14 business days International transfers may take longer

4.3 Refund Amount

Your refund will include:

  • Full Purchase Price: The complete amount you paid for Range Hunter Pro
  • Transaction Fees: Any processing fees we can recover

Please note:

  • Some payment processor fees may not be refundable
  • Currency conversion fees (if applicable) may not be recovered
  • Bank charges for international transfers are not covered

4.4 Failed Refund Processing

⚠️ If Refund Fails

If we cannot process your refund to the original method (expired card, closed account, etc.):

  • We'll contact you for updated payment information
  • Alternative arrangements may be made on a case-by-case basis
  • You may need to provide additional verification
  • Processing may take additional time

5. SPECIAL CIRCUMSTANCES

5.1 Technical Issues

If you experience technical problems with Range Hunter Pro:

  • Contact Support First: Email [email protected] before requesting a refund
  • Troubleshooting Assistance: We'll work to resolve technical issues
  • System Updates: Bug fixes and improvements are provided free
  • Platform Changes: We adapt to major platform updates when possible

5.2 Broker Compatibility

🏦 Broker-Related Issues

If Range Hunter Pro doesn't work with your broker:

  • We'll help identify compatible brokers
  • Provide setup assistance for supported platforms
  • Refund available if no compatible solution exists
  • Broker-specific customization may be possible

5.3 Regulatory Changes

In case of regulatory changes affecting automated trading:

  • We'll adapt the system to comply with new regulations when possible
  • Refunds may be offered if compliance is not feasible
  • Alternative solutions will be explored
  • Users will be notified of any significant changes

5.4 Force Majeure

In exceptional circumstances beyond our control:

  • Natural disasters affecting business operations
  • Major changes in financial regulations
  • Technology platform discontinuation
  • Other unforeseeable events

We will work with customers to find reasonable solutions, which may include refunds, credits, or alternative arrangements.

6. FREQUENTLY ASKED QUESTIONS

Q: Can I get a refund if the system loses money?
A: No. Trading performance and losses are not grounds for a refund. Our guarantee covers system quality and functionality, not trading profits.
Q: What if I'm past the 30-day deadline?
A: Unfortunately, we cannot process refunds after the 30-day window. This policy is strictly enforced to ensure fairness for all customers.
Q: Can I get a partial refund?
A: No, we only offer full refunds. Range Hunter Pro is sold as a complete system and cannot be partially refunded.
Q: How long does the refund process take?
A: Typically 5-10 business days from approval, depending on your payment method. Credit cards may take longer to show the refund.
Q: What happens to my system access after refund?
A: You must delete all copies of Range Hunter Pro upon receiving your refund. Continued use after refund is prohibited.
Q: Can I repurchase after getting a refund?
A: Yes, you can repurchase Range Hunter Pro at any time. However, each purchase has its own separate 30-day refund period.
Q: What if my payment method has changed?
A: Contact us immediately. We'll work with you to process the refund, but additional verification may be required.
Q: Do you refund transaction fees?
A: We refund recoverable transaction fees, but some payment processor fees may not be refundable depending on their policies.

📞 REFUND SUPPORT

For refund requests or questions about our refund policy:

Refund Department: [email protected]
General Support: [email protected]
Response Time: 24-48 hours
Business Hours: Monday-Friday, 9 AM - 5 PM SAST

When contacting us, please include your order number and a clear description of your request for faster processing.

↑