πŸ”’ PRIVACY POLICY

Your Privacy and Data Protection Rights

Effective Date: June 25, 2025
Last Updated: June 25, 2025

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Introduction

Range Hunter Pro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our trading system, or use our services.

πŸ›‘οΈ Our Commitment

We are committed to transparency in our data practices and compliance with applicable privacy laws, including the Protection of Personal Information Act (POPIA) in South Africa and international privacy regulations where applicable.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following types of personal information:

Information Type Examples Purpose
Identity Information Name, email address, phone number Account creation, customer support
Payment Information Billing address, payment method details Processing transactions, refunds
Technical Information IP address, browser type, device information Website functionality, security
Usage Information Pages visited, time spent, download history Service improvement, analytics
Communication Records Support emails, chat transcripts Customer service, issue resolution

1.2 Information We Do NOT Collect

βœ… What We DON'T Collect

  • Your trading account passwords or login credentials
  • Your broker account information or balances
  • Your actual trading activity or positions
  • Sensitive financial information beyond payment processing
  • Social media account access or personal posts

1.3 Automatic Data Collection

We automatically collect certain information when you visit our website:

  • Log Files: IP address, browser type, access times, pages viewed
  • Cookies: Small files stored on your device to enhance user experience
  • Analytics Data: Website usage patterns and performance metrics
  • Security Data: Information to detect and prevent fraud or unauthorized access

2. HOW WE USE YOUR INFORMATION

2.1 Primary Purposes

We use your personal information for the following purposes:

πŸ“Š Service Delivery

  • Processing your purchase and delivering the trading system
  • Providing customer support and technical assistance
  • Sending important updates about your purchase or our services
  • Maintaining and improving our website and services

2.2 Legal Basis for Processing (GDPR/POPIA Compliance)

Processing Activity Legal Basis
Contract fulfillment (product delivery) Performance of contract
Payment processing Performance of contract
Customer support Legitimate interest
Marketing communications Consent (opt-in required)
Website analytics Legitimate interest
Legal compliance Legal obligation

2.3 Marketing Communications

πŸ“§ Marketing Opt-In

We will ONLY send marketing emails if you explicitly opt-in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Marketing communications may include:

  • Product updates and new features
  • Educational content about trading
  • Special offers and promotions (rarely)
  • Company news and announcements

3. INFORMATION SHARING AND DISCLOSURE

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

Service Provider Purpose Data Shared
Payment Processors Processing payments and refunds Name, email, billing address, payment details
Email Service Providers Sending transactional and marketing emails Email address, name, communication preferences
Website Analytics Understanding website usage and performance Anonymous usage data, IP addresses
Customer Support Tools Providing efficient customer service Name, email, support communications
Cloud Storage Providers Secure data storage and backup Encrypted customer data

3.2 Legal Disclosures

We may disclose your information when required by law or to protect our rights:

  • In response to legal process (subpoenas, court orders)
  • To comply with applicable laws and regulations
  • To protect our rights, property, or safety
  • To investigate fraud or security issues
  • In connection with a business transfer or merger

3.3 What We DON'T Do

🚫 We NEVER

  • Sell your personal information to third parties
  • Share your data for advertising purposes
  • Provide your information to competitors
  • Use your data for purposes not disclosed in this policy
  • Share trading-related information with anyone

4. DATA SECURITY MEASURES

4.1 Technical Safeguards

πŸ”’ Security Measures

  • Encryption: All data in transit and at rest is encrypted using industry-standard protocols
  • Secure Servers: Data stored on secure, regularly updated servers with restricted access
  • Access Controls: Multi-factor authentication and role-based access for our team
  • Regular Security Audits: Ongoing monitoring and vulnerability assessments
  • Secure Payment Processing: PCI DSS compliant payment processing

4.2 Administrative Safeguards

We implement comprehensive administrative controls:

  • Staff Training: Regular privacy and security training for all team members
  • Access Limitation: Only authorized personnel have access to personal data
  • Incident Response: Established procedures for security breach response
  • Vendor Management: Due diligence and contracts with all third-party providers

4.3 Data Breach Response

🚨 Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide details about the incident and steps being taken to address it.

5. YOUR PRIVACY RIGHTS

5.1 GDPR/POPIA Rights

You have the following rights regarding your personal data:

Right Description How to Exercise
Access Request a copy of your personal data Email [email protected]
Rectification Correct inaccurate or incomplete data Contact us with corrections needed
Erasure Request deletion of your data Submit deletion request via email
Portability Receive your data in a portable format Request data export via email
Restriction Limit how we process your data Specify restrictions via email
Objection Object to certain types of processing Submit objection via email

5.2 Exercising Your Rights

πŸ“ How to Submit Requests

To exercise any of your privacy rights:

  • Email us at [email protected]
  • Include your full name and email address associated with your account
  • Clearly specify which right you wish to exercise
  • Provide any additional details to help us process your request

Response Time: We will respond to your request within 30 days.

5.3 Marketing Opt-Out

You can opt out of marketing communications at any time:

  • Click the "unsubscribe" link in any marketing email
  • Email us at [email protected]
  • Update your preferences in your account settings

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

6.2 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality Session/Persistent
Analytics Cookies Understanding website usage and performance Up to 2 years
Preference Cookies Remembering your settings and preferences Up to 1 year
Security Cookies Protecting against fraud and abuse Session

6.3 Managing Cookies

πŸͺ Cookie Control

You can control cookies through your browser settings:

  • Accept All: Allow all cookies for the best experience
  • Essential Only: Block non-essential cookies (may affect functionality)
  • Custom Settings: Choose which types of cookies to allow
  • Browser Settings: Configure cookie preferences in your browser

6.4 Third-Party Cookies

We may use third-party services that set their own cookies:

  • Google Analytics: Website usage analytics (anonymized)
  • Payment Processors: Secure payment processing
  • Customer Support: Chat and support functionality

7. DATA RETENTION POLICY

7.1 Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Data Type Retention Period Reason
Customer Account Data 7 years after last activity Legal requirements, customer support
Transaction Records 7 years after transaction Financial regulations, refund processing
Support Communications 3 years after resolution Service improvement, dispute resolution
Website Analytics 26 months Business analytics, service optimization
Marketing Preferences Until opt-out + 30 days Compliance with unsubscribe requests

7.2 Secure Deletion

πŸ—‘οΈ Data Deletion Process

When we delete your data:

  • All copies are removed from active systems
  • Backup copies are securely overwritten
  • Physical media is destroyed when necessary
  • Deletion is verified and documented

8. INTERNATIONAL DATA TRANSFERS

8.1 Cross-Border Processing

Your personal information may be transferred to and processed in countries other than South Africa, including:

  • United States: Cloud hosting and payment processing
  • European Union: Email services and analytics
  • Other jurisdictions: As required for service delivery

8.2 Transfer Safeguards

🌍 International Protection

When transferring data internationally, we ensure adequate protection through:

  • Adequacy Decisions: Transfers to countries with adequate data protection
  • Standard Contractual Clauses: EU-approved contract terms with processors
  • Certification Programs: Services certified under recognized privacy frameworks
  • Binding Corporate Rules: Internal privacy standards for multinational companies

8.3 Your Rights for International Transfers

You have the right to:

  • Object to transfers to specific countries
  • Request information about transfer safeguards
  • Obtain copies of relevant transfer agreements

9. CHILDREN'S PRIVACY

9.1 Age Restrictions

πŸ”ž Age Requirement

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9.2 Parental Rights

If we discover that we have collected information from a child under 18:

  • We will delete the information immediately
  • We will not use the information for any purpose
  • We will not share the information with third parties
  • Parents can contact us to request deletion of their child's information

9.3 Educational Content

While our trading educational content may be viewed by minors for learning purposes, any purchase or use of our trading system requires:

  • Being at least 18 years of age
  • Legal capacity to enter into contracts
  • Understanding of financial risks involved

10. PRIVACY POLICY UPDATES

10.1 Notification of Changes

We may update this Privacy Policy from time to time. When we make changes:

  • Minor Changes: Updated policy posted on website with new effective date
  • Material Changes: Email notification to all customers 30 days in advance
  • Legal Changes: Immediate updates to comply with new regulations

10.2 Version Control

πŸ“‹ Policy Versions

We maintain records of policy versions:

  • Current version always available on our website
  • Previous versions archived for reference
  • Change log maintained for transparency
  • Effective dates clearly marked

10.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the new terms. If you disagree with changes, you may:

  • Discontinue use of our services
  • Request deletion of your personal data
  • Contact us to discuss your concerns

πŸ“ž PRIVACY CONTACT INFORMATION

For privacy-related questions, concerns, or requests:

Privacy Officer: [email protected]
General Support: [email protected]
Response Time: 24-48 hours for general inquiries, 30 days for formal requests
Business Hours: Monday-Friday, 9 AM - 5 PM SAST

12. REGULATORY COMPLIANCE

12.1 South African Compliance (POPIA)

πŸ‡ΏπŸ‡¦ POPIA Compliance

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa. Our lawful basis for processing includes:

  • Consent for marketing communications
  • Contract performance for service delivery
  • Legitimate interests for business operations
  • Legal obligations for record keeping

12.2 International Regulations

We also strive to comply with applicable international privacy laws:

Regulation Jurisdiction Key Requirements
GDPR European Union Consent, data portability, right to be forgotten
CCPA California, USA Disclosure, deletion rights, opt-out of sale
PIPEDA Canada Consent, accuracy, safeguards
Privacy Act Australia Collection limitations, access rights

12.3 Supervisory Authorities

You have the right to lodge complaints with relevant data protection authorities:

  • South Africa: Information Regulator (www.justice.gov.za/inforeg)
  • EU: Your local Data Protection Authority
  • Other jurisdictions: Relevant privacy commissioners or regulators

12.4 Regular Compliance Reviews

πŸ” Ongoing Compliance

We conduct regular reviews to ensure continued compliance:

  • Annual privacy policy review and updates
  • Quarterly data processing audits
  • Regular staff training on privacy requirements
  • Monitoring of regulatory changes and updates
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